Electronic Floor Stand IR Touch Screen LCD Hospital Queuing System

Electronic Floor Stand IR Touch Screen LCD Hospital Queuing System

Electronic Touch Screen Floor Stand Queue Management System Solution For Hospital

HOW A HOSPITAL QUEUE SYSTEM WORKS

Basic Patient Flow Management

1.Patient proceeds to the self-service kiosk-The kiosk issues a unique ticket-Directed to sit and wait until called

2.When the next counter is ready..the attendant calls forward the next patient using our on-screen queuing application

3.Displays in the lobby flash the ticket number and counter-The patient is served at the counter-The transaction is completed

4.Managers generate and analyze reports to improve operational efficiency

Shangxu Patient Experience Management Solutions for Healthcare Facilities

Shangxu patient experience management solutions seamlessly link your patient-facing service points together by queuing patients and gathering data at each step. As soon as a patient walks though the door, the system begins to monitor and direct them. As a result, managers have a complete overview of the service areas, which enables them to generate statistics that can assist them with achieving their organizational goals.

1. Self-Serve Ticket Printers

When a patient walks into the lobby, they encounter a tou h screen or buttoned ticket printer and select the service category they require. A ticket is printed and the waiting time begins. This virtual queuing process takes the patient out of a physical line and allows them to relax while they wait their turn. It also guarantees service in a prompt, fair, and efficient manner.

2. Self-Serve Kiosks

Self-serve kiosks are another form of an automated front-end component of the patient flow management process that allows patients to place themselves into a virtual service queue. A card scanner or card swipe can be added to the kiosk. Kiosks are interactive and an ideal method for delivering patient surveys and providing patients useful or educational information.

Technical Specification for Queuing Ticket Dispenser Machine

•17 inch Touch Screen LCD display • Select Service Required. • Ticket is printed with selected service name, ticket number,number of waiting person, date & time,welcome message and advertising text • Includes Real Time Reporting Features. • Built in Industrial PC • Can Link to RS485 wired or wireless •Multiple Language support •Customizable

3. Tickets

Printed tickets include a queue number and other information such as the current wait times or special offers. Tickets can also be bar- coded so they can be scanned for information and check in.

4. Calling Patients

An available staff member calls the next patient using the Qmatic application. This automatically ends the wait time and begins the transaction time.

5. Informational Displays

Staff call the next patient using the Qmatic application or workstation terminal. This action signals the LED displays to flash the ticket number for the next patient to be served and directs them where to go for service.

6. Audible Alerts

Integrating an audible alert system with the patient management solution informs patients when their number is called and alerts staff when preset service level thresholds are exceeded.

7. Video Queue Monitor

Integrated video monitors alert patients when it is their turn for service. The monitors can display information such as wait times, public announcements, entertaining content, and advertisments, all of which are proven methods to shorten perceived wait times.

8. Statistics and Reporting

A Qmatic system collects key metrics about wait and transaction times, number of patientswaiting and being served, and overall patient flow volume for any specified period of time over a day, week, month, and year. With this valuable data,management can accurately predict traffic patterns, patient needs, staffing needs, and begin to identify operational bottlenecks and weaknesses with the proof necessary to make proactive changes.