Bank Intelligent 7 inch Touch Tablet Calling Terminal Electronic Queuing System

Bank Intelligent 7 inch Touch Tablet Calling Terminal Electronic Queuing System

SYSTEM OVERVIEW

Our Shangxu Queue System Solution is an intelligent Queue Management System designed to help companies organize and control the number of customers transacting in their stores and offices, which results to a more orderly management of customer transactions. It is an important tool to measure the efficiency of each front line employee on how they attend to each customer using the built-in analytics - this is necessary to establish better processes and improve customer satisfaction. To top it all, the system significantly helps the management in observing their customer demographics,peak operating time, and many more...

Technical Specifiation for System Component: 

1.Touch Screen Kiosk with dedicated PC 

HARDWARE
. OS: Windows 7/10
. CPU: lntel 2.41Ghz Processor
. RAM:2GB 

. 500G Hard Disk 
. Motherboard: with built-in communication serial port or its equivalent

.17 inch IR Touch Screen LCD
. Elegant metal kiosk
. Auto cut Themal Ticket Printer with touch screen interface
. Allows user to install additional fonts
. Allows user to print logo or other images on ticket
. User customizable ticket layout for each type of service
. Capable of playing videos or image slide shows
. Thermal printer 80 mm paper width with auto cutter and printer controller
. Automatically cuts the paper afler printing

. Multiple Language supported 

2.SOTTWARE

. Allows multiple transactions for each client/ticket
. lncludes priority settings for each user to automatically call the next client based on each service's priority level
. Stores all information needed for generating reports
. Generale reports with graphs including performance of service agenrs and statistics for different service   
. Allowg user to specify a date range for the generated report
. Allows exporting reports to Excel and print it out 
. Monitors current queue status real time
 

3.Tablet Call Terminal 

OS: windows 7/10
RAM: 2GB
Size: 7 inch 

Installed Queue System Calling Software,for realize function of Call,Recall,Transfer,Call back and etc 

4. Centralized LCD Display

Multimedia Display Software
. lnstalled on the PC where the LCD/LED TV is connected
. Controls the display of LCD/LED TV: queue information and advertising video display
. Divides the LCD/LED TV into several sections: queue status,current date,time, display clients logo, scrolling text and play video files or other advertigements
. Multimedia display includes functionality to allow clients to design theirdisplay layout

Key Strength

Reliable
With the industry tested hardware and software components, Our Queue System is expected to perform all days of the year. It has a user-friendly interface which allows customers and counter-operators alike to easily adapt in using the system.

Fast
It requires installation only on the server and allows PCs or tablets connected to a local area network be used as work stations. This setup provides faster response, easier implementations, and fast deployment of system upgrades.

Accurate
It uses a smart classification of services which allows it to direct customers into counters corresponding to the services they are required to take. Also, counters may also choose to call customers either automatically or manually thus letting counters to conduct prioritizations, should there be some immediate concerns and special attention needed.

Flexible
It is designed to be entirely customizable - from the system design which is concerned with the number of counters, devices used, and number of queue displays all the way to the system's visual elegance including ticket deign and queue display layout.

Features 

• User-friendly interface
• Automatic summarization of queue entries per transaction
• Automate/Manual customer queue selection
• Customer queue transfer
• Comprehensive analytic system
• Flexible report time durations
• Customizable ticket layout
• Support multiple ticket printers
• Customizable Queue Display layout
• Multiple display support
• Unlimited number of transactions
• User-definable buttons
• Customizable interface graphics