Self Service Kiosk Queue Management System With Thermal Printer

2020 new queuing ticket dispenser bank queuing system self service cash register kiosk

QUEUE MANAGEMENT SYSTEMS

Manage & Minimize Queues with Improved Efficiency & Better Customer Service

QUEUING SYSTEM

DESCRIPTION

It is a known fact that the ultimate result of a poor service and unsatisfied customers is loss of profits. Every customer wants the maximum attention, regardless of the number of other customers waiting to be served. Customers crowded at a counter become frustrated and soon create a stressful environment.

Instead of waiting in lines, closely behind one another, and with no privacy at all, your customers can spend the waiting time on their own choice. Each customer takes a ticket with a queue number and is free to decide where to wait and what to do. Your customer remains comfortable during waiting and serving time, leaves satisfied and remains your customer.

User friendly software keeps a record of the number of customer served, average waiting and serving time, customer rating of your service quality and stores them in its database for your further analysis to help you planning your resources better.

FOR BETTER CUSTOMER SERVICE & EFFICIENCY

Shangxu’s queue management systems help in increasing service efficiency, decreasing average wait times and adding advertising and promotional opportunities right into the queue.

Our state of art queue management systems are easy to install, simple to operate, that enhance the customer experience at key touch points. Customers hate to queue. Excessive waiting lines is a major cause of dissatisfaction across major sectors including Grocery stores and supermarkets, High street retailers, Banks, Theme parks.

Shangxu provides standard as well as customized queuing solutions to cater to diverse queuing problems faced by different organizations.

Component 

QUEUE SERVER SOFTWARE

TICKET DISPENSER 

Queue Server Software will be installed in the touch screen kiosk for printing tickets.

Generates user customizable reports in the forms of graphs, and tables.

Types of reports:

• Division of Customers on Counters, No. of customers server in a period of time, Overall Load Factor, Average Waiting Hours, No. of Customers served by each service group, served by each service staff, ones abandoning the queue, What is the average customer waiting time and the No. of customers satisfied with the service delivered.
• These reports are then sorted by service category,counters, staff, days, weeks, months, years and further such classifications.

• Specification for touch screen queuing ticket machine SX-QTK171
  Cabinet	All in one cold steel cabinet
  LCD Display	17” SAMSUNG LCD Display with resolution of 1280*1024
  Touch Screen	17” IR Touch Screen
  Thermal Printer	80mm Epson Thermal Printer with auto cutter Ticket Include (Time, Date, Ticket No., Number of Waiting Ticket, Service Name & Type, Counter Number ,your company logo and other advertising text ...).
  PC Configuration	CPU: Intel 2.41Ghz 2G DDR3,500G HDD,6 USB port Windows 7 OS installed
  Speaker	Inbuilt amplifier and 2 speakers
  Power Supply	110V-240V

LCD MAIN DISPLAY SCREEN

Full Colour LCD Display that displays not only the queue and the counter number but also displays advertising messages in both Arabic or English Multiple Languages.
 

LED MAIN DISPLAY 

It comes in two sections to display the ticket number being called and counter number to which the customer shall proceed.
 

LED COUNTER DISPLAY 

Placed on the top of the counter and displays the ticket number of the customer being serve along with counter number

LCD COUNTER DISPLAY SCREEN

Functions same as the LED counter Display with the added advantage of colorful LCD with possibility display video or advertising material.
 

TICKETS

Thermal tickets
Majorly comprises of the following information in Arabic & English and can even be customized.
Service type, Queuing Number, Date & Time, Company Logo, Advertising and slogans etc other optional Information.

21 KEYS KEYPAD WITH NUMBER DISPLAY

Connects to a small LCD Display, it comes with a 8 digits display showing the queue number of the called customer and number of waiting customer2.
Each counter is equipped with one call keypad. The call keypad can be used to call a specific number for service.

It displays the queuing number of the customer to be served followed by a sound signal to catch customer’s attention and stay displayed while the customer is being served.

CUSTOM COLOURS

Our Shangxu Queuing is a system with flexible design to suit as per ones unique functional needs.
The displays and ticket dispenser can be done as per customized colors that suit the interior design concepts for better integration with company logo.



 

VOICE ANNOUNCEMENT

These are basically ceiling or wall speakers to announce the waiting customers of the queue number being served and the counter to be approached for extending the service.
 

SERVICE EVALUATION ENTRY UNIT (OPTIONAL)

Features

Queue Management System includes call next customer, call a specific customer, transfer to the other counter or service, call back the ticket number and etc.

GENERAL

• Multilingual Support.
• Customized Solutions to meet specific requirements also available.
• Screen display format: Shows waiting customers, line length, waiting time, multiple services and messages, along with complete digital signage functionality.
• Wired or wireless system components, either wired or wireless are Integratable with each other.
• Provides performance insights via reports and dashboards.
• Enables you to engage waiting customers with digital signage.