Interactive Intelligent Multimedia Token Number Management Bank Queue System
Shangxu Queue Management System is an Intelligent Multimedia Queue Management Solution that allows achieving a better and effective quality of service to customers.
This solution allows a customer to take a sequentially numbered ticket that automatically organizes the queue flow. In this way, the system help to provide comfort as well as fairness to customers that know their place in the queue is secure, receiving additional information concerning the expected wait time. Therefore, customers can either take a seat comfortably or browse surrounding services. When the ticket number is called forward, the information LCD and audible sounders inform the customer that it is their turn to be served.
Offering a significant upgrade to standard queue management systems, the BlueCount solution lets you manage front and back office work, and monitor the full customer service experience in all services - using just one central server.
Our Queue Management System allows
• Maximize your service
by providing dynamic, customer-focused promotional or informative multimedia messages to arriving and waiting customers;
• Maximize your productivity
by providing customer service agents with time-saving tools and giving managers better control and planning tools;
• Maximize your customer satisfaction
by keeping order in the waiting areas, providing waiting customers with clear info, and enabling better service;
• Minimize your waiting time
by combining streamlined workflow with clever queue management applications;
• Minimize your customer churn
by combining improved customer experience and enhanced knowledge base to build customer loyalty;
• Minimize your total cost of service
by combining rapid system implementation, low maintenance costs and streamlined operations.
Get better quality and level of service
- The benefits provided by the queue management system solution directly improve the quality and level of service.
- Customers are more satisfied when the waiting line is kept in order by a clear logical system.
- Agents are more likely to provide efficient, high quality service with less work stress.
- The system also produces statistical report data that is useful for the employer who cares about customer convenience and the work quality of employees.
Why use a Queue Management System?
For the CustomerThe customer comes up to the ticket dispenser, reads a range of offered services and pushes a touch sensitive screen in a necessary place or a key and prints the ticket with his queue number.
Now your customer may wait until he will be called without bothering himself to stand in line or not worrying about queue jumpers. Assessment of a preliminary waiting time is also an advantage for the customer.
For the StaffWhile adjusting the system, each employee and each work place is identified. With service operations adjusted in advance, each employee in his program or key calling system sees whether there are waiting customers. If there are waiting customers, an employee pushes a pull key.
This is the main function of the calling system but there are additional functions that would satisfy even the most complex algorithms of customer service.
For the Managers
The system records information and its related history on every printed ticket. The system provides service reports, including daily, monthly and yearly based statistics, as well how many and what kind of operations have been performed.
Statistical data helps in taking decisions about reducing or increasing the number of services and about the distribution and co-ordination of operations carried out by employees.
Functional Components
Ticket Dispenser
A dedicated ticket dispenser integrated in the queue management system ensures stable and continuous system operation.
• 17 inch IR touch screen LCD monitor
• 80mm thermal printer with auto cutter;
• Inbuilt industrial PC with windows 7/10 OS.
• Inbuilt amplifier and speaker for voice annoucement in multiple language
• Installed our queue management system software which can support for multiple language
• Color can be customize,also can print your logo on it.OEM supported,and customization available
Software Counter call pad terminal (workstations)Each employee has a computer, where performs ticket call functions.
It works as a terminal application,used to call customers. Its implementation is made through the counter computer (typically an existing equipment at the counter). Works on XP/Win7
Multimedia Player Box for LCD DisplayThis player box enables the connection of a plasma, LCD display or other means to the queue management system. The display can be prepared according the customer requirements, to show the updated queue customer service information and also to provide advertising video.
Queue Management System Software
| Unicode Queue Management Software |
| Item |
Function |
| 1. control software |
signal communication center |
| 2. management software |
customaries set up the queue system |
| 3. ticket dispenser panel |
take a queue number ticket |
| 4. Reports of the queue system |
give out enough useful reports |
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