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Service Center Virtual Software Call Electronic Queuing System

Service Center Virtual Software Call Electronic Queuing System

  • Service Center Virtual Software Call Electronic Queuing System
  • Service Center Virtual Software Call Electronic Queuing System
Service Center Virtual Software Call Electronic Queuing System
Product Details:
Place of Origin: Guangzhou
Brand Name: ShangXu
Certification: CE certificate
Model Number: SX-QMS122
Payment & Shipping Terms:
Minimum Order Quantity: 1 set
Packaging Details: Standard Export Packing Cartons with Foam and other protection material
Delivery Time: 7 work days
Payment Terms: T/T, Western Union
Supply Ability: 500 set per month
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Detailed Product Description
Name: Queue Management System Language: English/Arabic/French/Russian.etc Multiple Language Supported
Function: Queue Management,Smart Queuing Tickets Printer Material: Cold Rolled Steel
Warranty: 1 Free Year Printer: Epson 80mm Thermal Printer
Usage: QUEUE MANAGEMENT Touch Screen: IR Touch Panel
Os: Windows XP / Windows 7 Power Supply: 110-240V 50HZ/60HZ
Type: Wired / Wireless
High Light:

Virtual Software Call Electronic Queuing System


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Queue Management


Customers are the most key component for organization. 


Our Queue Management System is an effective & systematic solution designed to ensure disciplined & guided customer experience. It provides options to the organization for promoting information among the waiting customers. The system enables the center manager with statistics on waiting customers and with advanced administrator module and real time reports


  • For the customers / visitors
  • Guiding in selection of the exact services and forwarding to the right service desks
  • Giving a comfort that the process is systematic
  • Allowing free waiting time before service call announcement

For the organization

  • Service staff will know the reason of the visit prior arrival of customer
  • Categorization of the services / customers and manage it accordingly
  • Optimum resource allocation through statistical analysis
  • Improvement of the service quality of the staff through better use of skills

Key Features

  • Service will be selected by touch screen
  • Multi-lingual support for kiosk and voice announcement
  • Time based service pledge management with receipt print
  • Support single / multiple selection of services at the time of dispensing the token
  • Configurable token content printing options
  • Digital signage
  • Categorizes the customers with prioritizing the services
  • Facility to redirect / reassign between service to service, counter to counter
  • Branch management console for defining and managing service counters to adjust queue
  • Can push token to specific teller
  • Missing token management
  • Easy configuration of the services, desks, persons and priority of the token assignment
  • Customize menu expandability option for customer interface
  • Supports to change the promotional messages
  • The report can be exported in Excel and can print it out 
  • Auto shut down from kiosk
  • The system runs in Windows OS

Industry Usage

Our Queue Management System can be used for the following industry

  • Bank
  • Telecom
  • Hospital
  • Service centers managed by both Government and private organizations.


Touch Screen Token dispensation

Customer will choose the desired service through this token dispenser. The service options would be shown in multi-language. Once the customer chose the service, based upon the current status of queue and their service nature, a token will be printed indicating token no, counter no,number of waiting customer and any promotional text. 


Specification for Ticket Dispenser 


Material Introduction Coated With Cold Steel Material
Display type SAMSUMG 
Display size 17 inch
Best resolution 1280X1024@75Hz
LCD brightness 300cd/square meter
Touch screen type Infrared touch screen
Control host Industrial grade 2.41 G/MEMORY 2G/Hard disk 500G/ 2*RS-232/6*USB/integrated sound card and graphic card
Ticket printing EPSON 532 Thermal printer:support full and half cutting way:paper width:80mm,printer life:150km: communication interface type:parallel port.power supply voltage:AC220v±10% 50Hz:Max power consumption:follow 25W:cutter life time:1500000 times;printing speed:150m/s
Power consumption/ supply 200W - 450W/hour /AC220V±10% 50Hz
Control panel Power supply,Audio swith,Audio control 
Network interface Plug connection using standard RJ45 network interface and internal network
Loudspeaker High quality double channel speaker in the cabinet
Package size 1490X590X480mm
Weight 38kg

Soft keypad

When the customer gets a printed token, the counter staff will call the ticket number via the software call pad which installed in their computer.The software keypad can realize the function of "Call "Recall""Transfer""Special Call""Call Back" and etc 

Multimedia Queue Number TV Display 

It is considered for digital signage and notification platform to the waiting customers. Apart from the options to display the token numbers with respective serving counters; the options are there to run different promotional materials such as advertising video or picture as marketing tool.

Report System

The report viewers can use this console to get the reports based on searching parameters. The reports have analysis with graphical interfaces. It can be also exported in excel, doc or PDF format as convenient.

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Contact Details
Guangzhou ShangXu Technology Co.,Ltd

Contact Person: Cherish

Tel: +8613826017042

Send your inquiry directly to us
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