Service Center Virtual Software Call Electronic Queuing System

Service Center Eletronic Queue Management System With Virtual Software Call Terminal

Queue Management

Customers are the most key component for organization. 

Our Queue Management System is an effective & systematic solution designed to ensure disciplined & guided customer experience. It provides options to the organization for promoting information among the waiting customers. The system enables the center manager with statistics on waiting customers and with advanced administrator module and real time reports

Benefits

• For the customers / visitors
• Guiding in selection of the exact services and forwarding to the right service desks
• Giving a comfort that the process is systematic
• Allowing free waiting time before service call announcement

For the organization

• Service staff will know the reason of the visit prior arrival of customer
• Categorization of the services / customers and manage it accordingly
• Optimum resource allocation through statistical analysis
• Improvement of the service quality of the staff through better use of skills

Key Features

• Service will be selected by touch screen
• Multi-lingual support for kiosk and voice announcement
• Time based service pledge management with receipt print
• Support single / multiple selection of services at the time of dispensing the token
• Configurable token content printing options
• Digital signage
• Categorizes the customers with prioritizing the services
• Facility to redirect / reassign between service to service, counter to counter
• Branch management console for defining and managing service counters to adjust queue
• Can push token to specific teller
• Missing token management
• Easy configuration of the services, desks, persons and priority of the token assignment
• Customize menu expandability option for customer interface
• Supports to change the promotional messages
• The report can be exported in Excel and can print it out 
• Auto shut down from kiosk
• The system runs in Windows OS

Industry Usage

Our Queue Management System can be used for the following industry

• Bank
• Telecom
• Hospital
• Service centers managed by both Government and private organizations.

Touch Screen Token dispensation

Customer will choose the desired service through this token dispenser. The service options would be shown in multi-language. Once the customer chose the service, based upon the current status of queue and their service nature, a token will be printed indicating token no, counter no,number of waiting customer and any promotional text. 

Specification for Ticket Dispenser 

Soft keypad

When the customer gets a printed token, the counter staff will call the ticket number via the software call pad which installed in their computer.The software keypad can realize the function of "Call "Recall""Transfer""Special Call""Call Back" and etc 

Multimedia Queue Number TV Display 

It is considered for digital signage and notification platform to the waiting customers. Apart from the options to display the token numbers with respective serving counters; the options are there to run different promotional materials such as advertising video or picture as marketing tool.

Report System

The report viewers can use this console to get the reports based on searching parameters. The reports have analysis with graphical interfaces. It can be also exported in excel, doc or PDF format as convenient.