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Advanced Electronic Queue Management System

Are your customers frustrated with long queues?

□ Are you losing customers because of indifferent employees?
□ Is inconsistent service creating a negative customer experience?

Its time you looked at Advanced Electronic Queue management System complete Customer Experience Platform. Like Streaming Customer Flows, Increasing Productivity, Optimizing resources, Creating new Revenue streams, VIP Customer prioritization.

The Advanced Electronic Queue Management System redefines customer care to a highly customer centric concept. Advanced Queue tunes up your waiting area so that your clients have a pleasant experience throughout by offering them hassle-free and personalized service.

This systematic approach towards crowd management gives more control to the front-end personnel, thereby empowering them to ensure better services. Advanced Queue management state-of-Art reporting Engine equips the management with information to measure their staffs performance against service standard for continuous improvement.

Advanced Ticket Dispenser

Advanced Queue Ticket Dispenser, as the name implies, issues tickets to customers as they walk in. These tickets are printed according to serial numbers along with ticket issuing date and time

Advanced Queue Ticket Dispensers that we offer have multiple category soft touch button options.Each soft touch Button corresponds to different category, it can either be installed in the reception area or an officer can issue the tickets to the incoming Customers.

Advanced Queue Touch screen Printer will give more variety and flexibility with multimedia based messaging to the Customers with option to update new messages. Multimedia screens can be used to inform and guide customer through the process of acquiring a ticket in an organized and methodical approach.The screen shot given will enable the Ticket issuing officer to easily select the Advanced Queue required category on the Touch Screen and issue the ticket to the Customer, printed on a thermal paper. Once the ticket is issued the "Customer" will wait in the WAITING AREA until his/her ticket number is announced. The software offer complete ticket editing by Service Center and design/change the layout of tickets being printed with logo, date and time.

Advanced Queue Status Display notifies waiting Customer don't miss their turn, the ticket number is flashed on the Status display along with the audio chime. This is followed with the audio announcement with the 2 different of your choice.

Advanced Queue Status/Multimedia Display 

Advanced queue Status Display can be mounted in the waiting areas, lobbies hallways etc to direct the customer towards service counters with the help of flashes ticket numbers to be served along with their respective service counters.

Advanced Queue Status display can be programmed with the pre-defined scrolling message when it is inactive.
Advanced Queue Multimedia status Display enable to run any video feed providing a video input from any sourced such as DVD player or Cable TV on the Plasma/LCD/LED

Advanced Queue Status Display can be programmed with the 2 different Languages, one after other for a multilingual audience.

Advanced Counter Display

Advanced Queue Counter Display notifies waiting Customer of the counter numoer and the ticket being served on each counter. Labeled with the counter number for easy identification, which can be wall mounted, Desk fixed or suspended from the ceiling.

Advanced queue counter display the ticket number to be served, it can be activated when the service representative calls the next customer, it remains activated for a defined time period to save power

Advanced Queue Counter display can be programmed with the pre-defined scrolling message when it is inactive. Advanced Queue Counter Display can be programmed with the 2 different Languages, one after other for a multilingual audience.

Advanced e Soft Teller Station

It is a software with all the functionality of the teller station, it enables the customer to call and serve the customer and can be installed on any computer connected to the advanced server via LAN to work as an operator terminal. 

Advanced Queue Soft Teller Station is also shows the average wait time of the customer in the current category, it also can define multiple services against a single ticket for a customer, with multiple workflow allowing calling from the single or multiple categories, it allows sequential and random calling of customers, it notifies teller with popup when a ticket is generated, it has auto transfer option transfer.

Advanced Report System 

It is multifunctional, network enabled application package. Its various utilities include ticket designing software, configuration software and reporting tool. Its powerful reporting engine records detail service data to help you with better decision making.

Recorded variable include service time, wait time, number of waiting customers, customer served, and customer in particular category. These individual fragments are then organized in to pre-defined Reporting formats for further analysis. The reports include:

□ Counter-Staff efficiently reports,
□ Indication of peak hours report,

Other than preformatted reports, data can be visually presented in the form of charts and graphs, for easy interpretation and comparison.