Bank LCD Queue Management System 17 Inch Touch Screen Queue Ticket Dispenser With Software
Complete Queue Management System Mainly Consist Of Below Component:
Queue Printer
Your customers receive a ticket at the reception and will be directed to the agent of the requested service so that he meets their needs. Customers will feel like they are being taken care of as soon as they arrive, and while they are waiting they can watch the screen showing your products and services.
Our ticket dispenser ensures the quality of service requested, in particular:
- A personalized and multilingual ticket
- Number of waiting customers
- Automatic deactivation of the ticket printer (end of service time or agency congestion)
Technical Table: The table below explains the technical details of the QueuePrinter module of our Queue solution.
| QueuePrint |
Touch screen management and queue management software |
| Location |
Agency |
| Touch screen |
17 '' IR Touch Screen |
| LCD Monitor |
17" TFT LCD Monitor |
| OS |
Winows 7/10 OS |
| Number of services |
Max 10 |
| Background |
Customizable |
| Printer |
Epson 80mm Thermal Printer |
| Voice System |
Can call the number in Arabic/French etc multiple language |
| Printing languages |
Arabic/French/English and etc multiple language |
| Ticket content |
- Logo
- Welcome message
- Time and date of printing
- Customer queue number
- Service name
- Number of people waiting for the requested service
|
| Administration |
Automatic shutdown of the ticket printer at a specific time (configurable) |
| Problem |
Restoring the last number printed in the event of an unexpected restart |
Call Terminal
The call solution is an application installed on the counter clerk's workstation for calling the ticket number.
Technical table: This table presents the technical information of the QueueCall solution.
| QueueCall |
Customer call software |
| Location |
agency |
| Log in |
Login / password authentication |
| Actions |
- Next customer call
- Recall
- Client transfer
- Callback
- Special Call
|
| Display |
- Service in progress
- Counter number
- Number of customers waiting
- Number of the next customer
|
Waiting Area LCD Main Screen
While waiting, customers can watch the screen showing advertisements, promotions or products on offer.
QueueScreen is a component of the Queue solution represented by a display screen, which can be divided into several zones in order to display the current number of each window.
Among the features of Queue Screen:
- A Main screen which displays the current number of each counter
- A scroll bar: communication, advertising, change
- Dynamic content: images, text, video
- A customizable background from the server
Technical table:
| LCD Main Screen |
Queue Play Software |
| Location |
Waiting Room |
| Multimedia formats |
Images, videos and etc |
| Zoning |
Division of the screen into several areas for the creation of playlists
|
Queue Reporting
Each organization being unique, QueueReporting is a software which offers flexible and very precise statistics to obtain a relevant analysis in the most suitable format (graph, table, excel ...).
QueueReporting makes it possible to forecast the future workload according to the analysis carried out and the characteristics of the days, to centralize information and analyze waiting time, attendance, service time, etc.
Information analysis is done by: office, department, counter, agent, days, week, month, year. This function also offers an audit and monitoring Dashboard .
The following table shows the technical details of the QueueReporting application.
| QueueReporting |
monitoring and statistical software |
| Location |
Seat |
| Statestics per customer |
- The mix and max time of a customer's waiting time
- Average customer processing time
- Number of clients served
|
| Statestics by counter (agent) |
- Connection time
- Processing times
- Waiting, latency and non-working times
|
| Statestics by department |
- The customer's waiting time in the service
- The average waiting time per service
- The maximum waiting time per service
|
| Statestics of agencies |
Comparison of
- Number of clients served
- Number of counters and agents
- Average waiting time
- Average processing time
|
| Export |
Excel |
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