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Queue Management System

What is this?

First of all a solution, with which the efficiency, the quality and sales productivity of a Customer Service can be increased. Secondly is an IT system with hardware and software components, which consists of the following elements:

• Ticket dispenser terminal

• Central display

• Counter display and staff terminal

How does it work?

The customer who enters the Customer Service will select a service on the ticket dispenser terminal, then with the printed ticket will sit down in the customer waiting area. During the waiting, the customer can follow the calling of the ticket numbers on a central display, which in the same time, can play even commercials. The administration can be easier if the customer made a pre-registration or identified himself at the ticket dispenser terminal. The management, using the up-to-date statistics in the system, can react immediately in a specific case and is able to design more precisely a long-term strategy.

What benefits will bring to you?

• Reduced waiting times

• Reduced administration times

• Increased number of daily transactions

• Increased staff efficiency

• Increased customer satisfaction

• Reduced stress level and number of conflicts

• Increased sales and cross-sales

• Increased staff motivation

• Increased customer loyalty

• Increased revenue and cost effectiveness

Queue Management System Accessories 

                    Technical Specification for 17 inch Queuing Ticket Machine

                   Customer Services is the place where your clients expect a fast, accurate and comfortable service. In the same time, through a                               personal contact with the clients, is the place of a unique possibility of selling. The comfortable waiting,the stress free environment,                         the friendly service will increase the customers’ openness. Knowing your customers’ needs, habits, history, and feedback will make                     selling easier.

                    •17 inch Touch Screen LCD display • Select Service Required. • Ticket is printed with selected service name, ticket number,number                        of waiting person, date & time,welcome message and advertising text • Includes Real Time Reporting Features. • Built in Industrial                           PC • Can Link to RS485 wired or wireless •Multiple Language support •Customizable

Shangxu Complete Queue Management System Software