|Place of Origin:||Guangzhou|
|Model Number:||SX-QTK171 QMS|
|Minimum Order Quantity:||1 set|
|Packaging Details:||Standard Export Packing Cartons with Foam and other protection material|
|Delivery Time:||7 work days|
|Payment Terms:||T/T, Western Union|
|Supply Ability:||500 set per month|
|Name:||Queue Management System||Language:||English/Arabic/French/Russian.etc Multiple Language Supported|
|Function:||Queue Management,Smart Queuing Tickets Printer||Material:||Cold Rolled Steel|
|Warranty:||1 Free Year||Printer:||Epson 80mm Thermal Printer|
|Usage:||QUEUE MANAGEMENT||Touch Screen:||IR Touch Panel|
|Os:||Windows XP / Windows 7||Power Supply:||110-240V 50HZ/60HZ|
|Type:||Wired / Wireless|
Wireless Queue System Ticket Dispenser,
Sub Service Menu Queue Ticket Dispenser,
Menu Wireless Ticket Dispenser
Bank Customer Service Center Wireless token management queuing system with ticket dispenser and led counter display
Smart Q management system
In every customer interaction point, everyday people are coming for service for which they gather in queue. However, the common scenario there is all time hassling for them with confusion and standing with annoyance. This changes the environment and impacts the service delivery officers in giving quality services.
SmartQ is an effective & systematic System that entirely manages the 'Queue Management Operations'" in any customer interaction point ensuring improved waiting experience for the customers.
The process starts with a customer who directly pops in the Customer care center, where he/she will chose the service type from a'Kiosk or Touch Screen Monitor'and the system will automatically generate a printed-token with the approximate waiting time indicating the service counter number (if required by the organization ). The Service people constantly get lists of awaiting customers with 'Service Type' description at their workstations. As soon as a customer is being served, concurrently the system will display & announce with voice prompt theToken number of the next customer supposed to be served. The Center Supervisor will be able to monitor the entire queue status from his/her desktop online. Management will get the data & summary information about the number of customers, Service Matrix, Time.
Why Smart Q?
When an organization wants to improve the customer service, they must look into the fact that people stand for a long time in a line resulting annoyance attitude towards the staff. If the first impression in the center can be changed through a system, the perception of people will be positive right from the beginning and it will be easier the staff to give service. This will not only increase the image of that organization but also both the staff & people can be happy on the defined process. Management will be able to plan their resources depending on the reports of the system. The following benefits can be derived from the system:
・ Reduces the customers suffering through line system
・ It enhances the productivity and motivation of the staff providing excellent customer service.
・ It helps in decision-making for top management on improvement of service quality.
・ It upholds the professional image of the organization as the queue system ensures discipline at the premises.
・ Commercial Banks & Financial Institutions
・ One-Stop Service Centers
・ Telecom operator
・ Clinic & Diagnostics Center
Queue Management System Software
|Unicode Queue Machine Software|
|1. Queue Controller System Program||Control the whole system|
|2. QueuePlatform software||Custom set up the queue machine|
|3. Ticket Issuer Software||take a queue number ticket and can customize the background picture and button picture and can design the button position and etc|
|4. Queue Report System Software||give out enough useful reports|
For more information, please contact us: Shangxu Technology Co.,Ltd
Contact Person: Cherish