Sub Service Menu Wireless Queue System Ticket Dispenser Kiosk System

Bank Customer Service Center Wireless token management queuing system with ticket dispenser and led counter display

Smart Q management system 

In every customer interaction point, everyday people are coming for service for which they gather in queue. However, the common scenario there is all time hassling for them with confusion and standing with annoyance. This changes the environment and impacts the service delivery officers in giving quality services.

SmartQ is an effective & systematic System that entirely manages the 'Queue Management Operations'" in any customer interaction point ensuring improved waiting experience for the customers.

The Process

The process starts with a customer who directly pops in the Customer care center, where he/she will chose the service type from a'Kiosk or Touch Screen Monitor'and the system will automatically generate a printed-token with the approximate waiting time indicating the service counter number (if required by the organization ). The Service people constantly get lists of awaiting customers with 'Service Type' description at their workstations. As soon as a customer is being served, concurrently the system will display & announce with voice prompt theToken number of the next customer supposed to be served. The Center Supervisor will be able to monitor the entire queue status from his/her desktop online. Management will get the data & summary information about the number of customers, Service Matrix, Time.

Why Smart Q?

When an organization wants to improve the customer service, they must look into the fact that people stand for a long time in a line resulting annoyance attitude towards the staff. If the first impression in the center can be changed through a system, the perception of people will be positive right from the beginning and it will be easier the staff to give service. This will not only increase the image of that organization but also both the staff & people can be happy on the defined process. Management will be able to plan their resources depending on the reports of the system. The following benefits can be derived from the system:

・ Reduces the customers suffering through line system

・ It enhances the productivity and motivation of the staff providing excellent customer service.

・ It helps in decision-making for top management on improvement of service quality.

・ It upholds the professional image of the organization as the queue system ensures discipline at the premises.

Industry Uses?

・ Commercial Banks & Financial Institutions

・ One-Stop Service Centers

・ Telecom operator

・ Airlines

・ Clinic & Diagnostics Center

 ・ Hospitals

Queue Management System Software 

For more information, please contact us: Shangxu Technology Co.,Ltd

Mobile/Whatsapp/Wechat: +8613826017042(Cherish)

e-mail: cherish160521@hotmail.com, admin@gzshangxu.com,www.gzshangxu.com