Remote Report Multilingual Ticket Customer Queuing System

Product Details:

Place of Origin:	Guangzhou
Brand Name:	ShangXu
Certification:	CE certificate
Model Number:	SX-QMS090

Payment & Shipping Terms:

Minimum Order Quantity:	1 set
Packaging Details:	Standard Export Packing Cartons with Foam and other protection material
Delivery Time:	7 work days
Payment Terms:	T/T, Western Union
Supply Ability:	500 set per month

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Detailed Product Description

Name:	Queue Management System	Language:	English/Arabic/French/Russian.etc Multiple Language Supported
Function:	Queue Management,Smart Queuing Tickets Printer	Material:	Cold Rolled Steel
Warranty:	1 Free Year	Printer:	Epson 80mm Thermal Printer
Usage:	QUEUE MANAGEMENT	Touch Screen:	IR Touch Panel
Os:	Windows XP / Windows 7	Power Supply:	110-240V 50HZ/60HZ
Type:	Wired / Wireless
High Light:	Multilingual Ticket Customer Queuing System , Remote Report Customer Queuing System , Remote Multilingual Ticket Queuing System

Manage Queue Effortlessly

We offer numerous Q-Management systems (QMS) and solutions depending on the customer’s requirements considering the application environment and services offered. Numerous models ranging from normal token display to robust Q-Management system with touch screens and remote management applications.

Service selection / token generation modules includes low cost button panels (up to 10 Services) or even higher end touch screen panel with unlimited services can be used. Individual counter displays and centralized large screen displays can be used for calling customers.

Benefits:

Avoid chaos and ensures utmost customer satisfaction.

No crowding up at the counters

Efficient people flow management

Effective utilization of resources

Queue Ticket Kiosk

Name: Remote Report Multilingual Ticket Customer Queuing System
Brand: ShangXu
SKU: SX-QMS090
Rating: 4.8 (188 reviews)

With Shangxu Queue System, your customers receive a ticket at the front desk and will be directed to the service agent requested to meet their needs. Customers will feel like they are being taken care of as soon as they arrive, and while they are waiting they can look at the screen showing your products and services.

Our ticket distributor ensures the quality of service requested, in particular:

A personalized and multilingual ticket
Use of the ticket to pass a specific message
Automatic deactivation of the ticket printer

Technical Specification for Ticket Kiosk

QueuePrint	Touch screen and ticket printing management software
Location	Entrance
Touch screen size	17’’, 19’’
Number of services	Max 10
Wallpaper	Personnalisable Customizable
Printers	Epson 80mm Thermal Printer with auto cutter
Printing languages	Arabic/ French /English/Russia and etc local language
Ticket content	Logo Welcome message Time and date of printing Customer ticket number Name of the service Number of people waiting on the requested service
Administration	Automatic shutdown of the ticket printer at a specific time (configurable)
Advantage	Restoration of the last number printed in the event of an unexpected restart

Queue Number Centralized LCD Screen

While waiting, customers can watch the screen showing advertisements video, promotions or products.

Queue Number LCD Screen is a component of the Queue system solution represented by a display screen, which can be divided into several zones in order to display the current number of each counter along with advretising video and other promotional running text.

Feature of Queue Number LCD Screen:

A main screen which displays the current number of each counter
A scroll bar: communication, advertising, change
Dynamic content: images,video
A customizable background

Technical table:

Queue Screen	Multimedia and Queue Play software
Location	Seat
Zoning	Screen split into multiple areas,once side can play the advretising video,another side can play queue number,top can display the company logo for branding,bottom can display the promotional text and etc

Queue Call Terminal

It is software calling terminal installed on the counter,widely used in the place there are computer on the counters.

It displays the number of the customer called on the main communication screen. The incrementing of the number is done either by a numeric keyboard, or by an software calling terminal on the PC of the counter.

Technical table: This table presents the technical information of the QueueCall solution.

QueueCall	Customer number call software
Location	Counter
Connection	Authentication by login / password
Status	Connected, disconnected, pause, problem
Function	Next customer call Recall Transfer Special Call Call back
Display	Counter number Number of customers waiting Next customer number
Languages	Arabic/ French /English/Russia and etc local language

Queue Reporting

Each organization being unique, QueueReporting is a software which offers flexible and very precise statistics to obtain a relevant analysis in the most suitable format (graph, table, pie chart, pdf, excel, csv ...).

QueueReporting makes it possible to predict the future workload according to the analysis carried out and the characteristics of the days, to centralize the information and to analyze the waiting time, the influx, the service time ...

Information is analyzed by: service, counter,days, week, month, year. This feature also provides an audit and tracking dashboard.

The following table presents the technical details of the QueueReporting application.

QueueReporting	Real time report and statistics software
Location	seat
OS	Windows
Real time tracking	real-time monitoring of each counters Number of functional counters by agency Number of people waiting by agency Agencies with long waiting times
Statistics by client	The min time and max of the waiting time of a client Average customer processing time Number of clients served
Window statistics (agent)	Connection time Processing times Waiting, latency and non-working times
Statistics by service	The customer's waiting time in the service Average waiting time per service The maximum waiting time per service
Agency statistics	Comparison of Number of clients served Number of counters and agents Average waiting time Average processing time Average working time
Exportation	Excel