Bank Branch 22 Inch LCD Display Ticket Kiosk Electronic Queue Management System
Reduce Your Customer's Wait Time With Advanced Electronic Queuing System
Shangxu Queue System Solution is a best in class, advanced and intelligent queue management system that can be used across a wide range of industry such as retail, healthcare, banks, airports, government & offices. Our Q system is more than just being a queuing system it helps in mapping the customer’s journey right from the point when the customer enter’s your branch/web page/ app till the point they leave.
KEY FEATURES
- Reduced waiting time
- Increase staff efficiency using reports & dashboards
Queue Management System Process Flow
Our Queue solution is an advanced electronic queueing system which helps in improve your customer waiting experience
Step 1– Ticket Generation | Step 2– Waiting Area | Step 3– Call number by counter staff
Step 4– Customer Service | Step 5– Feedback | Step 6– Reports and Dashboards
Ticket Generation
The very first step in the overall journey of customer journey mapping is ticket generation. Ticket generation can be done virtually or within the branch. When the customer enters in the branch the ticket dispensing kiosk enables them to generate a ticket for their selected service.
Our ticket dispenser kiosk comes with an industrial grade hardware components and have a modular design which goes well with your overall ambiance. Equipped with a touchscreen, the kiosk offers compelling screen layouts with multilingual screen flows and supports nested service.
The ticket contains ticket number, number of waiting customer , company logo, promotional message and etc
Queue management solution ticket dispenser
Model : SX-QTK171
Technical Specifications:
17/19/22 inch LCD with IR touch screen
Windows 7/10 OS installed
Up to 15 Services
Max no. of counters: Unlimited
Calling voice: voice announcement from speaker inside the ticket dispenser in English/French/Arabic/Georgian/Russia/Bengali/Thai and etc multiple language supported
Multiple service selection
First in first out or as per customization
Waiting Area
After the customer has generated a ticket for his selected service, he waits for his turn at the waiting area. Where the digital signage solution is integrated with the queue management system.
KEY FEATURES
- The ticket display screen displays promotional video along with details of waiting customers.
- Ticket display screen has a provision of generating the voice-based alarm for the customer and display current wait time statistic
- The promotional video plays in full screen if no tickets are in the queue
- Animated Widgets
Queue Management System Player Box for connect with your own Waiting Area LCD TV Display
Model: SX-QMPB06
Technical Specification:
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* CPU: Dual Core 2.41GHZ
Memory 2G, SSD 32G
* OS: windows 7
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*Inbuilt Multimedia and Queue Number Software,can split the screen to many zones,one side can play the advertising video,another side can play the queue information,at the bottom side can display the running text. by using the player box, make the queue number showing on the LCD screen
*Video output: at least can support the image with the resolution of 1024 × 768 / 75 Hz ;
*Supported video formats: MPEG-1,MPEG-2,MP@HL,MPEG-4 ASP@L5,etc
*Image formats supported:JPG, BMP, static GIF
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Customer Service
Our Customer Service Module allows tellers/staff to call customers to service counters based on pre-defined priority or on the basis of segmentation. It also provides teller/staff with real-time views of customer waiting numbers and type of services required
KEY FEATURES
Supports variable prioritization
System has facility of categorizing the customers
Supports shrink window feature to enable teller to work simultaneously on core banking system
Queue Management System Counter Calling Terminal
Model: SX-QKP21
| Press Button |
21 multiple function button |
| LCD Display |
8 digits lcd display,5 digits showing the queue number of the calling customer,3 digits display for number of customer waiting . |
| Power Supply |
5V DC Power Adapter |
| Communication |
Wired or Wireless |
| Multiple function Button |
“Call”, “Recall”, “Transfer””Special Call””Store queue and callback” and etc. |
Queue Management System LED Counter Display
Model: SX-CD04
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8 Digits RED Color LED Counter Display
4 digits display ticket number & 2 digits display for counter number,with Arrow for direction to the counter number
The display format can be customized
Can put on the wall or can hang from the ceiling
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| Wired or Wireless solution supported |
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