17 inch Touch Screen Multiple Language Token Management Customer Flow Queuing System
QUEUE MANAGEMENT SYSTEM
Our QMS system is an integrated token management application designed to organize and manage the customer flow in the service area, developed for organizations committed to obtain the best results in terms of efficiency, customer experience and service quality.
"Manage expectations, reduce customer wait times and improve employee efficiency"
Managing a waiting customer is a vital element for businesses, especially for businesses like retail, banking, healthcare, quick serving restaurants etc, where waiting time is high. Excessive queuing and waiting are among the leading causes of dissatisfaction in banks, retail stores, hospitals and government institutions. The aim is to ORGANIZE, ENGAGE & MEASURE waiting and disconnected service areas and enhance customer experience.
Main Benefits
For Organization and Employees
Optimize staff performance and productivity
Optimize resource allocation and respond to staff workloads
Enables staff to check on customer status in real time
Enables staff to manage customer queues
For Customers
Reduces customer wait time and service delivery time
Increases customer satisfaction with a better service quality
Ensures seamless customer journey and experience
Increases loyalty by providing customized personal service
Technical Specification for Touch Screen Ticket Token Machine
•17 inch Touch Screen LCD display • Select Service Required. • Ticket is printed with selected service name, ticket number,number of waiting person, date & time,welcome message and advertising text • Includes Real Time Reporting Features. • Built in Industrial PC • Can Link to RS485 wired or wireless •Multiple Language • Customizable
| Cabinet |
All in one cold steel cabinet |
| LCD Display |
17” LCD Display with resolution of 1280*1024 |
| Touch Screen |
17” IR Touch Screen |
| Thermal Printer |
80mm Epson Thermal Printer with auto cutter |
| PC Configuration |
CPU: Intel 2.41Ghz
2G DDR3
500G HDD
6 USB port
Windows 7 /Windows 10 OS
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| Speaker |
Inbuilt amplifier and 2 speakers |
| Power Supply |
110V-240V |
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Queue Management System
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1.Queue Management System software: control and manage the queues, can realize the function of Multiple language calling and Multiple language translation, and can realize the report statistic function
2.Interface and language and ticket format can be customized, and you can add logo or some other information on the ticket, like time, waiting people, the information can be editable
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Accessories Requirement for Complete QMS
Touch Screen Ticket Dispenser
LED/LCD Counter Display
Hardware Call Pad or Software Call Pad
LED Main Display
Multimedia and Queue Number Player Box
TV Display (Can prepare or purchase localy by customer)
Customer Feedback Terminal (Optional)
Key Features
- Reception supports both self-service terminal and human receptionist
- Ticket format: Token number, service name,company logo,token ticket time,number of waiting person and etc text message
- Queue control functions includes call next customer, call a specific customer, transfer and priority in the queue
- Allows to customize your settings
- Customer directions: Makes use of screens, LED signs, audio (automated voice)
- Screen display format: Shows waiting customers token number along with complete digital signage functionality
- Designed to operate in non-stop environment
- Low operating cost
- Easy availability of components on regular basis
- Easy serviceability and maintenance
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