Scratch Proof and Efficient Customer Flow Qms Queue Management System

Description Of Shangxu Queue Management

Queuing is one of the biggest discomforts in stores, hospitals, banks and government institutions, and a structured approach to queuing is expected by a large number of customers and citizens.
 

An efficient queue management system like Shangxu QMS helps you control your customer’s experience. It lets you define the way your team handles customers when they visit any of your branches. It also allows your whole organization to work in harmony – no matter how large or complex it is.

With effective organization of queues, you can provide visitors with virtual queuing solutions.Our QMS solution covers basic queuing system needs to sophisticated multi-branch enterprise solutions. It also features software and hardware engineered to work together in thousands of installations.

Ticket Generation

Shangxu QMS employs a customizable ticketing kiosk that dispenses a ticket to the customer based on individual service requirements to enhance queue management. The ticketing kiosks’ hardware can be customized in your theme colors to match the ambience of your outlet. They are available in various models and builds based on their positioning in your branch/outlet.

The kiosk takes care of allocating and printing tickets according to the service indicated by the customer. It is also can connected to two printers to ensure uninterrupted issue of tickets in case one printer runs out of paper.

Shangxu QMS also employs multi-lingual ticket calling to enhance customer experience. To further engage the customer, our QMS displays promotional messages or upcoming products to stimulate curiosity among customers.

The personalized kiosk ticketing system reduces waiting time for customers and provides convenience of movement while still maintaining position in the queue.

Waiting Area Queuing Status Display 

Shangxu QMS employs the Status Display Unit (SDU) to notify the customer about the waiting information. It displays to the customer his queue status and gives him a complete view of the queue's progress. It also displays the counter number and the ticket number being served.

The SDU allows connection to a standard LED display unit, facilitating comfortable viewing and enhanced content clarity to customers. In addition to queue status notification, the SDU's customizable screen templates are a powerful media of communication, where promotional messages, engaging visuals, etc. can be displayed. This reduces the stress and perceived waiting time for the customer in queue.

Shangxu QMS also consists of the Counter Display Unit (CDU), which will put close or above counter and notifies the customer about queuing information like the counter number for each customer.

Featuring different installation configurations like wall mounting, ceiling suspension or desk fixed, it can be customized to suit your preference.  

The CDU is activated when a counter staff hits the next button and remains activated for a defined period to save power. When the counter is inactive, the CDU displays OFF or any other customized message.

Ticket Calling
 

Shangxu QMS employs a Soft Call Pad to display the queue number and people waiting in queue. It is a software that can be installed on any computer. It gives the employee full control of the customers he handles.

The Soft Call Pad can also be used to invoke a number of other functions. Each key invokes a function described by the text on the button. In addition, the Soft Call Pad also helps you exchange data with other system's parts.

The Soft Call Pad performs the following functions:
The RECALL key recalls the queue number
The CLEAR   key clears any input
The PAUSE   key pauses the service and the pause will be displayed
The SET key  sets the call pad
The VALIDER key confirms the input
The TRANSFER key transfers the queue number to another counter or service

(Physical Calling pad option also available when there are no computer on each counter)

Queue Management System Software

Benefits Of Using Shangxu Queue Management System 
 

These benefits include:

Efficient management, quicker processing, improved service, business promotion and performance tracking.
Helps you monitor the footfall of the business and learn the pattern of customer-flow.
Helps you effectively classify visitors as per their requirements, delivering faster service and identifying the chief causes of discomfort among visitors/customers.
An efficient way to quantitatively track staff performance.
Helps your customers save time with virtual queuing through mobile phone or Internet devices, allowing them to arrive as per their convenience.