Increased Revenue Cold Steel Cabinet Waiting Token Number Customer Queuing System

Web Based Bank/Hospital/Clinic Wireless Queue Management System,Waiting Token Number Queue System

Computerized Queue System
High Quality Customer Service

Overview

It is a known fact that the ultimate result of a poor service and unsatisfied customers is loss of profits, Every customer wants the maximum attention , regardless of the number of other customers waiting to be served , customers crowded at a counter become frustrated and soon create a stressful environment.

Instead of waiting in line , closely behind one another, and with no privacy at all, your customers can spend the waiting time on their own choice, Each customer take a ticket with a queue number and is free to decide where to wait and what to do, your customer remains comfortable during waiting and serving time, leaves satisfied and remain your customer.

User friendly software keeps a record of the number of customer served , Average waiting and
serving time, customer rating of your service quality and stores them in its database for your future
analysis to help you planning yor recourses better.

 Kiosk with ticket Printer

. Multi-language printing such as English or your Language
· Ticket Dispenser interface adopt 17,19,21.5 inch LCD Monitor with the IR touch screen
· User friendly graphical interface
· Able to do unlimited quantity of queue services
· Inbuilt 20W Amplifier,10W Speakers, multi-voice sound broadcast with multiple language 
· Inbuilt 80mm width paper thermal printer, printing speed:150mm/s, cutter lifespan 1.5 million, printer head life not less than 100KM
· Support to connect with unlimited quantity of Counter Display, unlimited quantity of Main Display, unlimite quantity of Opinion Controller ,unlimited quantity of Manipulator.
· Support to connect with LCD or Plasma main display
· Support to use Virtual manipulator(virtual call pad).

Technical Specification

• Place of Origin:	Guangdong, China(Mainland)
  Product Name:	Queue Management System
  Brand Name:	Shangxu
  Model Number:	SX-QTK171
  Monitor Brand:	LG/Samsung/other brand option
  CPU:	Dual Core 2.41Ghz
  Memory:	2G RAM
  Configuration:	Inbuilt Mini PC
  OS:	Win 7/10 and etc available
  Quality Assurance:	CE Certificate
  Warranty:	for 1 year
  Printer:	Epson M-T532 80mm Thermal Printer
  Packaging Dimension:	48*55*149(cm)
  Packaging Way:	Standard carton with foam

 Tickets

Ticket generated by a computerized system are printed on a white thermal paper with valuable information on them .
 

The following information in Arabic or English can be found on such ticket and more can be customized .
• Service Type
• Queuing Number
• Time & Date
• Number Of Waiting Customer
• Company Logo
• Advertising and slogans message 
• Other Optional Information

 Main Display

· Dot-matrix LED Main Display 
· φ5.0 8 digits Red color or Double Color display, character can scroll display from up to down
· 4 lines English display 
· Able to show letters,words,digits or numbers…
· When call idle, able to show advert message
· Optional for multi-lines

 Counter Display

Dot matrix LED Display with 8 digits 

High brightness red LED display, resolution is 16*64· 

Power Supply: AC110V-240V

Provide with wall mount bracket 

 Keypad ( Call Pad )

• Option 1

· Physical Manipulator(Call Pad) equiped with small LCD with 8 digits,5 digits for display queue number,3 digits for display number of waiting 
· 21 buttons
· Functions such as: Call , Recall, transfer,Valid,Callback and etc  
· Put on every counter for operator to call the queuing ticket number
·
• Option 2
· Software Call Pad Installed in the computer of every counter
· Functions such as: Call , Recall, transfer,Valid,Callback and etc
· The operator of every counter need have one computer to install the virtual manipulator software

 Service Evalution Unit ( Optional )

· Customers’ opinion or appraisement to operator for his(her) service
· With the operator’s photo
· 4 buttons: Very Satisfied,Satisfied,Normal, Dissatisfied
· With the service level evaluation
· Able to send out your sound if you can give us your sound files

 LCD Or Plasma Main display ( Optional )

· LCD / Plasma display
· Freely edit and change queue and advert message
· Display queue and advert message at one time.
· Support to connect many Plasma display/LCD by HDMI signal cable and Splitter.
· QPlay software running environment

 Voice Notification

A Voice Notification on a celling or wall mount speakers can
be enabled to notify the waiting customers of the queue
number being served and which counter to be served . This
feature is a very powerful one for customers that do not feel
uncomfortable about which display they should be waiting  

 Reports

 Some reports from Queue Management system :

• Distribution of customer by queue service type.
• Performance of the operator.
• Time spent with customer.
• Load factor and average queuing length.
• Number of customer served for a period of time.
• Average waiting time for a period of time and a group or counter .
• Number of customer abandoned the queue.
• Number of customer served by each service group.
• Number of customer served by each service staff or counter.
• Number of customer stasified of the service .