2020 Hot Sell Customer flow Token Number Queuing Management System For Bank/Hospital/Clinic/Pharmacy/Telecom/Travel Agent

Queue management system enhances your customer experience by maintaining order and easing the stress of queuing

Why should you manage your queues?

Frustrated and confused customers, along with stressed staff are not uncommon in environments with no queue management in place. Waiting
time may also be an issue without clear direction for your customers. Studies have shown that this can lead to people choosing to go elsewhere,
with 89% of people having left a shop or business as a result of excessive queuing.

How does the queue management system work?

Our system enables optimum management of single line queues to a maximum of 16 service positions.The system provides both visual and audible direction to the customer, featuring a main display and a position indicator module. The positions are managed by staff with a mouse control unit that is situated at each till.Our system is flexible, providing you with multiple options for display and announcements

Benefits of our queue management system

„ Customers are served quickly for improved efficiency and satisfaction
„ Increases throughput and reduces confusion
„ Your staff are confident and in control
„ Simple click operation
„ Easy installation
„ Multiple options for display and announcements
„ Audio-visual system for efficient queue management
.

 Touch Screen Kiosk with ticket Printer

. Multi-language printing such as English or your Language
· Ticket Dispenser interface adopt 17,19,21.5 inch LCD Monitor with the IR touch screen
· User friendly graphical interface
· Able to do unlimited quantity of queue services
· Inbuilt 20W Amplifier,10W Speakers, multi-voice sound broadcast with multiple language
· Inbuilt 80mm width paper thermal printer, printing speed:150mm/s, cutter lifespan 1.5 million, printer head life not less than 100KM
· Support to connect with unlimited quantity of Counter Display, unlimited quantity of Main Display, unlimite quantity of Opinion Controller ,unlimited quantity of Manipulator.
· Support to connect with LCD or Plasma main display
· Support to use Virtual manipulator(virtual call pad).

Technical Specification

• Place of Origin:	Guangdong, China(Mainland)
  Product Name:	Queue Management System
  Brand Name:	Shangxu
  Model Number:	SX-QTK171
  Monitor Brand:	LG/Samsung/other brand option
  CPU:	Dual Core 2.41Ghz
  Memory:	2G RAM
  Configuration:	Inbuilt Mini PC
  OS:	Win 7/10 and etc available
  Quality Assurance:	CE Certificate
  Warranty:	for 1 year
  Printer:	Epson M-T532 80mm Thermal Printer
  Packaging Dimension:	48*55*149(cm)
  Packaging Way:	Standard carton with foam

•  

•  Counter Display

   

  Dot matrix LED Display with 8 digits

  High brightness red LED display, resolution is 16*64·

  Power Supply: AC110V-240V

  Provide with wall mount bracket

   

   Keypad ( Call Pad )

  
  • Option 1

  · Physical Manipulator(Call Pad) equiped with small LCD with 8 digits,5 digits for display queue number,3 digits for display number of waiting
  · 21 buttons
  · Functions such as: Call , Recall, transfer,Valid,Callback and etc
  · Put on every counter for operator to call the queuing ticket number

• 
  • Option 2
  · Software Call Pad Installed in the computer of every counter
  · Functions such as: Call , Recall, transfer,Valid,Callback and etc
  · The operator of every counter need have one computer to install the virtual manipulator software

•  

•  LCD Or Plasma Main display ( Optional )

  
  · LCD / Plasma display
  · Freely edit and change queue and advert message
  · Display queue and advert message at one time.
  · Support to connect many Plasma display/LCD by HDMI signal cable and Splitter.
  · QPlay software running environment

•  

•  Reports

  
   Some reports from Queue Management system :
  • Distribution of customer by queue service type.
  • Performance of the operator.
  • Time spent with customer.
  • Load factor and average queuing length.
  • Number of customer served for a period of time.
  • Average waiting time for a period of time and a group or counter .
  • Number of customer abandoned the queue.
  • Number of customer served by each service group.
  • Number of customer served by each service staff or counter.
  • Number of customer stasified of the service .