Benefits of Shangxu QMS Queuing Solution:
- Organizes your lines and enforces business rules – appointments, priorities and so forth.
- Reduces queue length, as well as perceived and actual wait times thus improving customer satisfaction.
- Entertains waiting customers with integrated digital signage.
- Enables performance and service level analysis, thus helping management streamline customer service and reduce operation costs.
Unique advantages of Shangxu Queue Management:
- Central server can be scaled up from a single point-of-service to any number of branches.
- Hardware independence – install any kiosk, display, audio equipment and so forth.
- Flexible solution capable of addressing any business requirement and all types of customer service (Bank, healthcare, government, and others).
- Reception supports both self-service (Windows/iPad Kiosk) and human (greeter/receptionist).
- Queue control functions include open and close counter, call next customer, call a specific customer,transfer to other counter and service,call back and many more options.
- Abandoned customer management reports abandoning and returning customers, supports call again and automated identification of abandoning customers.
- Workforce management reports back-office work, breaks and sign-out reasons.
- Service documentation functions describe interactions using free text or predefined transaction codes.
- Ticket format – print ticket number, greeting, service, promotional message, time of arrival. The ticket format allows unlimited text and images,also can print in Arabic and etc multiple language.
- Customer directions – that makes use of screens, LED signs, audio (automated voice)
- Screen display format – shows queue number along with complete digital signage functionality.
Queue Management System Specification / Models
Ticket Dispenser SX-QTK171
||All in one cold steel cabinet
||17” SAMSUNG LCD Display with resolution of 1280*1024
||17” IR Touch Screen
80mm Epson Thermal Printer with auto cutter
Ticket Include (Time, Date, Ticket No., Number of Waiting Ticket, Service Name & Type, Counter Number ,your company logo and other advertising text ...).
CPU: Intel 2.41Ghz
2G DDR3,500G HDD,6 USB port
Windows 7 OS installed
||Inbuilt amplifier and 2 speakers
Queue Management System Software
1.Queue Management System software: control and manage the queues, can realize the function of Multiple language calling and Multiple language translation, and can realize the report statistic function
2.Interface and language and ticket format can be customized, and you can add logo or some other information on the ticket, like time, waiting people, the information can be editable
3.Arabic,English,Bengali,French,Russia,Spanish and etc multiple language can be supported
Counter Call Pad Unit SX-QKP21
||21 multiple function button
||8 digits lcd display,5 digits showing the queue number of the called customer,3 digits display for number of customer waiting .
||Wired or Wireless
|Multiple function Button
||“Call”, “Recall”, “Transfer””Special Call””Store queue and callback” and etc.
Counter LED Display SX-CD04
|Specifications for LED Counter Display:
8 Digits RED Color LED Counter Display
4 digits display ticket number & 2 digits display for counter number,with Arrow for direction to the counter number
The display format can be customized
110V-240 V Power Supply
Wired or Wireless available
Multimedia Player Box with Queue Status Display SX-MPB06
|Specifications for Player Box :
* CPU: Dual Core 2.4GHZ
Memory 2G, SSD 32G
* OS: windows 7
*Inbuilt Multimedia and Queue Number Software,can split the screen to many zones,one side can play the advertising video,another side can play the queue information,at the bottom side can display the running text. by using the player box, make the queue number showing on the LCD screen
*Video output: at least can support the image with the resolution of 1024 × 768 / 75 Hz ;
*Supported video formats: MPEG-1,MPEG-2
*Image formats supported:JPG, BMP, static GIF
Queue Reporting System
||Real time report and statistics software
|Real time tracking
- real-time monitoring of each counters
- Number of functional counters by agency
- Number of people waiting by agency
- Agencies with long waiting times
Statistics by client
- The min time and max of the waiting time of a client
- Average customer processing time
- Number of clients served
|Window statistics (agent)
- Connection time
- Processing times
- Waiting, latency and non-working times
|Statistics by service
- The customer's waiting time in the service
- Average waiting time per service
- The maximum waiting time per service
- Number of clients served
- Number of counters and agents
- Average waiting time
- Average processing time
- Average working time