Scratchproof Bank Queue System

Queue Machine Queue management System For Bank CE Support Customization Wireless Queue Calling System

Shangxu Queue Management System for Banks

A Banking Customer Experience Solution
Smarter Solution, Greater Values

Shangxu Intelligent Queue Management System Customer Experience Solutions has all the tools to assist bank of any scale to streamline customer flow at the premise. This customer experience solution creates omni-channel customer experience, from digital channels to the branch visit experience, ensuring consistency across channels to avoid repetitive procedures and enabling a seamless customer journey.

Banking Customer Journey

Customer flow management with Shangxu Queue Management System Enterprise Customer Experience Solutions improves the visit experience for your banking customers at every touch point.

How Queue Management System Work ?

1.Customers take a ticket number from ticketing kiosk by touching the corresponding service they want do 
2.Customers wait at the convenient waiting room 
3.Customers can be notified by calling voice from the ticket dispesner or external speaker when their turn is almost due
4.Customers are routed to the designated counters by the services they have selected
5.Customers leave feedback regarding their visit experience

Advantage of Using Queue Magagement System 

Shangxu Queue Management System Enterprise Customer Experience Solutions keeps the back-office staff updated with the situation at the front-office. Supported with dashboard monitoring, the quality of customer flow management can be monitored real-timely by the back office-staff and relevant management. Furthermore, this customer experience solution also generates KPI reporting for the management to measure service performance, analyse customer journey and identify areas of improvements

Main Feature of Queue Management System 

Ticketing Kiosk

Shangxu Queue Management System Solution comes with a ticketing kiosk which serves as an interactive customer greeter that identifies customer and prints ticket based on the service selected.

It features user-friendly and intuitive interface that allow customer to select a service option from a touch-screen display easily.

This ticketing kiosk will:

• Greet your customer, so that they will feel welcome
• Inform your customer where they are supposed to go
• Manage your customer queue, so they will not lose their spot
• Record everything from waiting time to serving time

Cabinet	All in one cold steel cabinet
LCD Display	17” LCD Display with resolution of 1280*1024
Touch Screen	17” IR Touch Screen
Thermal Printer	Dual 80mm Epson Thermal Printer with auto cutter
PC Configuration	CPU: Intel 2.41Ghz 2G DDR3 500G HDD 6 USB port Windows 7 Operation System installed
Speaker	Inbuilt amplifier and 2 speakers
Power Supply	110V-240V
Queue Management System	1.Queue Management System software: control and manage the queues, can realize the function of Multiple language calling and Multiple language translation, and can realize the report statistic function   2.Interface and language and ticket format can be customized, and you can add logo or some other information on the ticket, like time, waiting people, the information can be editable

Real time Reporting

Enable a data-driven analysis to design a more effective corporate planning

Our Queue Management System Solutions comes with a reporting tool that consists of real time statistics and can export to excel format and print it out 

Our queue system real time report system help managements in decision making, customer service improvements, and analysis and performance management, as it enables them to determine peak and off-peak hours, as well as most and least productive hours, for identification on area of improvement, training plan, and staff capacity planning in the future.