A queue management system is used for controlling the customer flow in a business or a government institution and optimize the waiting time in queues. It makes your customers happier and your employees more efficient.
High waiting time is one of the main reasons for customer dissatisfaction in banks, embassies, hospitals, government services, retail stores, supermarkets,etc. A queue management system will improve your business service by decreasing your clients’ waiting time.Therefore, their satisfaction will be increased as well as employee efficiency.
Whether it is a small wireless system with a single queue for a small coffee shop, a complex system with multiple queues and service points for a large government organisation, or a system that provides also online booking via internet and notifies the customer by email or sms when his queue number is close, ABAS has the right solution.
Queuing System Benefits
The queue management system by ABAS provides organizations with various options to improve their customer flow and manage queues in the best possible way. It can contribute to the success of your business and:
- Enhance customer service
- Expedite customer journey
- Improve efficiency and cost reduction
Queuing System Applications
Queuing Systems by Shangxu can be applied in:
- Government and municipal services
- Banks
- Insurance companies
- Embassies and consulates
- Passport services
- Healthcare facilities
- Service and commerce companies
- Airports
- Supermarkets
- Coffee shops
- Restaurants
Queuing System Characteristics
- Ticket dispensers with touchscreens or buttons
- LED displays,
- Web based
- Smart controls
- sophisticated management software
Unlimited number of queues and services/specialties, - Wired or wireless operation
- Unlimited users / cashiers per system,
- Wide selection of customer terminals for service selection
- Information is shown on high-resolution panels
- Various software and control panel tools, Detailed statistics
- Online ticket booking
- SMS or email notification
- Central management of multiple remote sites/branches
Technical Specification for Queue Management System Ticket Machine
| TOUCHSCREEN PC BASED KIOSK WITH PRINTER | ||
| Size | 17inch | |
| Glass Brand | LG/SAMSUNG/AUO/SHARP | |
| Brightness | 300cd/m*2 | |
| Aspect Ratio | 16:09 | |
|
TOUCH |
Size | 17" |
| Function | IR Touch Screen | |
|
STANDARD SPECIFICATION |
Mainboard | Intel 2.41Ghz |
| Ram | 2G | |
| PC I/O Connectors | 6 * USB 2.0 ,1* RJ45, 1*VGA | |
| Network | built-in 10/100 Ethernet port RJ45,Internet Access available | |
| AUDIO | built-in audio system | |
| PRINTER | Epson thermal printer 80mm | to dispense customer number |
| Language | Chinese, English, Russian, German, French, Arabic and etc multiple language | |
| Environment | Operating Temperature :0°C to 40°C Storage Temperature :-20°C to 60°C Humidity:20%-80% RH at 40°C, | |
| System Power Supply | Operates on AC 110V~240V,50/60HZ | |
| Case | Cold rolled steel | |
Complete Queue Management System Software
| Unicode Queue Machine Software | |
| Item | Function |
| 1. Queue Controller System Program | Control the whole system |
| 2. QueuePlatform software | Custom set up the queue machine |
| 3. Ticket Issuer Software | take a queue number ticket and can customize the background picture and button picture and can design the button position and etc |
| 4. Queue Report System Software | give out enough useful reports |
Why Choose Shangxu
Our 10-year experience and expertise, partnered with technical support teams and constant in-house system testing, guarantees that we will provide you with reliable, long-lasting Queuing Systems that can meet all the strict requirements of the largest and most complex projects.
Shangxu, alongside its fully dedicated and specialized electronics department, with professional engineers, will take over and carry out your project from A to Z. From its designing and the supplying of the products, their installation and configuration, till the after sales support, our team will provide you with the ideal solution, tailor-made to your specific type of business and budget. Always taking into consideration the unique characteristics of each system, ABAS will provide excellent sound wherever needed.
