Electronic Customer Care Center Queue Management Queuing Ticketing System with Touch Screen Ticket Dispenser
Why Queue Management System
Shangxu Queue Management System offers different kinds of advantages of the entire user groups involved situated within and external to the organization making it useful, effective and an attractive tool for all. Our queuing systems are most efficient and durable customer flow management systems available in Banking/Hospital/Government/Embassy/Telecom Shops and etc service center.
What is Queue Management System ?
First of all a solution, with which the efficiency, the quality and sales productivity of a Customer Service can be increased. Secondly is an IT system with hardware and software components, which consists of the following elements:
→ Ticket dispenser terminal
→Counter display and staff terminal
→Central Waiting Room display
→SHANGXU Q-Version software
How does it work?
The customer who enters the Customer Service will select a service on the ticket dispenser terminal, then with the printed ticket will sit down in the customer waiting area. During the waiting, the customer can follow the calling of the ticket numbers on a central display, which in the same time,can play even commercials.
What benefits will bring to you?
→ Reduced waiting times →Reduced administration times
→Increased number of daily transactions →Increased staff efficiency
→Increased customer satisfaction →Reduced stress level and number of conlicts
→Increased sales and cross-sales →Increased staff motivation
→Increased customer loyalty →Increased revenue and cost effectiveness
Main Component For QMS
17” Ticket Dispenser Unit Model SX-QTK173
This is the main function unit in the Queue Management System, where customer comes in and gets a ticket according to the service category that they wish to serve.
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Item
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Description
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17” Touch Ticket Dispenser-Wireless
Model: SX-QTK173
Gross weight: 50KG
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- Free Standing modern brushed cold steel cabinet,
- LCD Display Panel: 17-inch Industrial SAMSUNG LCD display with resolution 1024*768 brightness
- Touch Screen:17 inch dust explosion-proof IR touch screen ,with resolution of 4096x4096
- Inbuilt EPSON 80 mm Thermal printer with auto cutter
- Inbuilt PC
Configuration(Processor & hardware):
Intel Atom Dual Core 1.99Ghz processor
2G DDR3 Memory Card,4 USB Port;2*RS232 port ,500G Hard Disk
Inbuilt speaker and amplifier
OS:WINDOWS XP/7 supported
- Ethernet Port:10/100 Ethernet port RJ45,Internet Access available
- Multilingual available.Any language can support, English, French, Arabic,Romania,Greece,Thai,French,Italian,Russia,Malaysia and etc local language also can support
- Ticket,Background,Color and etc can be customize
- Sub-Menu interface also available
- Power Supply: AC220V±10% 50HZ
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Terminal Call Pad Unit
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Description |
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Terminal Call Pad
Model:SX-C21
Net Weight:0.26KG
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*Put on cashier’s desk
*LCD display with 8 Digit,5 digit can display the queue number and 3 digit can display waiting people under service.
*5VDC power supply can be directly connected
*RECALL (RAPPEL) key: recall the recent queue number
*PAUSE key: service pause, pause will be displayed
*TRANSFER key: Transfer the queue number to another terminal or service And etc function
Function:
1.Sequential call
2. Priority Call
3. Missed Call
4. Serving Time Reminder
5. Transfer Queue
6 .Queue Reports
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Software Call pad
Model:SXS01
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*Software Call Pad,can install to the counter PC via LAN to work as an operator terminal.
* display the queue number and waiting people on line.
* RECALL (RAPPEL) key: recall the recent queue number
*PAUSE key: service pause, pause will be displayed
*TRANSFER key: Transfer the queue number to another terminal or service.
*Callback: Can call back the ticket number
Function:
1`.Sequential call 2. Priority Call
3. Missed Call 4. Serving Time Reminder
5. Transfer Queue 6. Store Queue
7.Queue Reports
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LED Counter Display Unit
The purpose of the counter display, being installed near the cashier or counter desk, is to show the last called ticket number. A LED dot matrix display will show the ticket numbers using any character, including numbers and letters. The display can show also various messages (e.g. CLOSED).
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Description |
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LED Counter Display
Model:SXD04
Dimension(L*W*D):
35*12*4.5(cm)
Net weight:1.2KG
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F3.75 RED color Dot Matrix LED Display;8 Digits bright light tube ;4 digits display ticket number, 2 digits display for counter number (Ticket Number→Counter Number) ,220V AC connected
Can displays WELCOME or any other customized Text and message;
Can hang on the ceiling or put on the wall
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Waiting Room Main LED/LCD Display Unit
The purpose of the waiting room main LCD display, installed in a place with a good visibility,is to give information for the waiting customers. Compared to the classic LED displays its advantage is that beside ticketing information can show advertisings video, various media content and flowing advertising text on the bottom
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Description |
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Main LED Display
Model:SXD50040401
Weight: 4KG
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*F5.0 indoor Double color LED Main display,4 Rows Display and 8 digit in each row,Total 32 digit on the screen
Content can be customized by customer ′s needs
The new calling ticket number will flash at the top of the display
*Wireless one
*Can put on the Waiting Area for indicate customer the queue number
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Multimedia Information
Player Box-Optional
Model:SXM06
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*Video output: at least can support the image with the resolution of 1024 × 768 / 75 Hz ;
*Inbuilt Play Software,can split the screen to many zones,one side can play the advertising video,another side can play the queue information,at the bottom side can display the running text.
*Supported video formats: MPEG-1,MPEG-2
MP@HL,MPEG-4 ASP@L5,etc
*Image formats supported:JPG, BMP, static GIF
*If you buy this media player box,then just need to buy a normal TV display to connect with media player box then is OK
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Normal LCD Display
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-Can prepare by your self or can buy at your local place
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