Bank/Hospital/Customer Care Center Intelligent and Multilingual Ticketing Kiosk Queue System
An Intelligent Queue Management System That is Beyond managing Queue
With our QMS system any enterprise can position themselves strategically in terms of service and customer satisfaction which drives both the enterprise and the customer in a winning situation. Our Shangxu QMS is the complete answer to your queuing solutions for any kind of setups.
About our QMS ( Intelligent Queue Management System)
Our QMS is a complete organizational analytic system that only manages customer queue in real-time but also provides the management in real time access to performance metrics like customer waiting time, average service time, employee efficiency, customer feed back and so on.
Our QMS widely used in service industry, banking sector, Hospital industry, city civic centers, schools and colleges, Airports, Ticket counters etc.
Kiosk Token Dispenser
Shangxu Intelligent Queue Management system comes with a KIOSK application wherein the user can come and collect the Token with multiple preferences. With the KIOSK queue management system or a combined ticketing system the customers waiting experience, the employee efficiency and the sales can be improved. The QMS KIOSK is flexible enough to use in any area of application like banking, Hotels, Hospitals, Service Industry, Ticketing counters etc.
Technical Specification of Queuing Ticket Dispenser Machine:
| Cabinet |
All in one cold steel cabinet |
| LCD Display |
17” SAMSUNG LCD Display with resolution of 1280*1024 |
| Touch Screen |
17” IR Touch Screen |
| Thermal Printer |
80mm Epson Thermal Printer with auto cutter
Ticket Include (Time, Date, Ticket No., Number of Waiting Ticket, Service Name & Type, Counter Number ,your company logo and other advertising text ...).
|
| PC Configuration |
CPU: Intel 2.41Ghz
2G DDR3
500G HDD
6 USB port
Windows 7 OS installed
|
| Speaker |
Inbuilt amplifier and 2 speakers |
| Power Supply |
110V-240V |
|
Queue Management System Software
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1.Queue Management System software: control and manage the queues, can realize the function of Multiple language calling and Multiple language translation, and can realize the report statistic function
2.Interface and language and ticket format can be customized, and you can add logo or some other information on the ticket, like time, waiting people, the information can be editable
3.Arabic,English,Bengali,French,Russia,Spanish and etc multiple language can be supported
|
Queue Reporting System
| QueueReporting |
Real time report and statistics software |
| Location |
seat |
| OS |
Windows |
| Real time tracking |
- real-time monitoring of each counters
- Number of functional counters by agency
- Number of people waiting by agency
- Agencies with long waiting times
|
|
Statistics by client
|
- The min time and max of the waiting time of a client
- Average customer processing time
- Number of clients served
|
| Window statistics (agent) |
- Connection time
- Processing times
- Waiting, latency and non-working times
|
| Statistics by service |
- The customer's waiting time in the service
- Average waiting time per service
- The maximum waiting time per service
|
| Agency statistics |
Comparison of
- Number of clients served
- Number of counters and agents
- Average waiting time
- Average processing time
- Average working time
|
| Exportation |
Excel |
Benefits of using our Queue Management System
Organizes your lines and enforces business rules – appointments, priorities and so forth.
Reduces queue length, as well as perceived and actual wait times thus improving customer satisfaction.
Entertains waiting customers with integrated digital signage.
Enables performance and service level analysis, thus helping management streamline customer service and reduce operation costs
Why you need Queue Management System?
To remove haphazard queuing
To ease the rush and providing fair queuing
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