Self Service 19 inch Token Number Kiosk Ticket Dispenser Queue Ticket Machine For Bank Government

Self Service 19 inch Token Number Kiosk Ticket Dispenser Queue Ticket Machine For Bank Government

Take a Number System Touch LCD Display Queue Ticket Machine Hospital Bank Government Queue Number Machine

Support your Business with the Queue Management System

Our queue management system allows you to organize customers flow in an efficient and effective way using state-of-the-art technology. It has been specially designed to bring about order, efficiency and comfort in places such as banks, railway stations, public utility offices, health care and other places where people have to wait in line to get a service.

Overview

1. Our queue management system redefines customer experience to the next level.It creates a service delivery environment where customers can enjoy a memorable experience resulting into the highest levels of customer satisfaction, consequently making them more loyal to your brand and makes you ahead of your competitors.
2. From the moment a customer walks into your premises, e queue establishes a powerful connect with the customer to seamlessly deliver a hassle free and personalized service.
3. Shangxu's state-of-the-art Reporting Engine equips management with valuable information to measure their staff performance against service standards for continuous improvement. Constant real time monitoring of service times encourages the company representatives to increase productivity and exceed the defined benchmarks.
4. The system is practical for facilities that require managing physical queues dynamically like embassies, airports, immigration centers or those with 'dispersed queues' to allow customers the freedom to browse while waiting for their turn for example super markets; and yet others that want their customers to catch a breath before serving them like banks, hospitals etc. Is sure to speed up service time, reduce frustration, enhance customer experience and ensure fair service.
5. This systematic approach towards crowd management gives more control to the front-end personnel, thereby empowering them to ensure dedicated service.

Advantage Of Using Our Queue Management System 

• Increased staff satisfaction 
• Increased customer satisfaction
• More competitive service providers

How eQUEUE help your Organisation?

• Turn tellers into sellers
• Increase functional competence and staff efficiency
• optimize resource allocation
• Provide better service to customers
• Improvise quality of service
• Unleash power of adaptive digital signage
• Increased revenue for your business
• Designed to help reduce burden on service representatives

How eQUEUE help your Customers?

•  Fair serving chance
•  Perceived and actual waiting time is reduced
• Saves customer time spent in waiting
• Experiencing an organized customer service environment
• Multi-lingual support
• Generates tokens which contain date, time, branch, token number, selected services etc
• Can wait in a more relaxed environment
• Customer are informed about their average waiting time
• The Kiosk can have flash promotional / compliance messages while idle

How eQUEUE works?

                                                                                          MANAGING

Central configuration of all media and content appearing on the screen. Managers can monitor the performance of their staff through real time reports generated by our strong reporting mechanism. These reports can be customized and filtered according to the needs of the customers.

Arrival: The customer walks in and takes a ticket from the ticket dispenser kiosk for the desired service. This allows a fair process for the customers.

Calling:The display notifies the customer about his/her turn and the customer walks to his respective counter.

Waiting: customers sit in a comfortable waiting area avoiding the hassle of standing in a long queue this helps the organization to minimize actual and perceived wait times. While waiting, the customers can be exposed to promotional and entertaining content on the displays.

Serving: The service representative is already informed about the service opted by the customer on his work machine. Once the customer has been served then he/she can call the next customer.

Components

System is a combination of distinct modules. Synchronization among all the components of eQUEUE system is maintained through the application software, eQUEUE. Another sub-unit of eQUEUE is its robust Reporting Engine that allows the management to measure its counter staff's performance.

Reporting Engine also provides vital data for efficient management of your waiting area.

Ticket Dispenser Unit: An advanced state of the art touch screen ticket dispensing machine. An interactive display creates an enjoyable experience for the customer, as well as an excellent promotional opportunity for the client.

        Technical Specification for Queuing Ticket Dispenser Machine

        •19 inch IR Touch Screen LCD display • Select Service Required. • Ticket is printed with selected service name, ticket number,number of         waiting person, date & time,your company logo,welcome message and advertising text • Includes Real Time Reporting Features. • Built in Industrial PC • Can Link to RS485 wired or wireless •Multiple Language support •Customizable

Lobby Display: Media controller turns your display into an information unit displaying multimedia content for customer entertainment and promotional messages and counter information as well.

Status Display Unit: For each counter's identity, the counter number is displayed along with ticket number which is currently undergoing service on that counter.

Automated Teller Software: This is web based software with all the functionalities of a teller station unit. It enables the representative to call and serve customers and can be used on any computer connected to the network.

Teller Station Unit: This is a keypad/ touch based ticket calling unit and can be easily placed on the representative's counter.

Central Management Tool: Includes ticket designing, configuration of the system,and reporting engine.

Audio Announcement: To ensure that the waiting customers don't miss their turn, number is flashed on the display along with a pleasant chime followed by an audio announcement in language of your choice.

Delighted customers, empowered employees and informed management – all translate into increased revenue for your business.

    Real time reports

equeue 's various utilities also include ticket designing software, configuration software and reporting tool.
It has an Exhaustive report mechanism with Flexibility to filter on the basis of staff member, kiosk, counter
and service. Master report system for drilling down report. Report can be drill ed down on the basis of
service or staff member for any duration of time. Its powerful reporting engine records every little detail to
help you with better decision making. Recorded variables include; service time, wait time, number of waiting
customers, customers served, customers in a particular category etc. These individual fragments are then
organized into pre-defined reporting formats for further analysis. The reports include:

• Counter staff efficiency
• Report to indicate peak hours
• Daily activity report
• Other periodic report