Electronic Wired and Wireless queuing display token number management system
Queue Management System (or Electronic queue) was launched in many service center such as banking/hospital/clinic and etc to improve customer waiting experience.
Private organizations, implemented QMS (Queue Management System) one of the first, of course, won, and have gone far ahead of their competitors in terms of customer service quality. As for the public sector, the agencies installed the QMS, certainly improved the population loyalty.
Shangxu has wide experience in installation of such systems. We offer organizations, providing public services, to use our knowledge to enhance their image and increase work efficiency by installing the most advanced queue management systems.
But let's first see what exactly electronic queue is, what it looks like and which benefits it grants to the organizations.
What’s the queue management system?
Queue Management System (or E-queue) is a software-hardware complex designed for the automatic distribution of visitor flow within the organization. In addition, the system performs several tasks: provides information to visitors, allows making appointment for certain time and date, collects data on employees work process, etc.
How the queue management system work?
QMS is presented by floor or wall-mounted information kiosks (also known as terminals, registration point, dispensers or number device) with a touch screen that has an intuitive clear interface set at the entrance to customer service hall. Using the touch screen, the visitor can get information about the organization services, select the desired service and enroll in a queue or leave feedback on the staff work performance. On pressing a certain key, information kiosk gives a card with the designation of the selected services, window and turn number. All data on transactions is recorded and entered into the database.
After receiving the ticket, which also shows the number of people in the queue and ticket number, the customer should seat in the waiting area and wait for his turn.Customers can track their position in the queue via to LCD/LCD Main Display .
The Waiting Room Main Display is a large screen displaying current queue number status. Usually as main board, we use dot matrix LED display (economy-solution) or LCD-screens.
Similar function - reflection of the counter queue state - but in relation to a particular window appointed for the visitor, is performed by the operator panel. For this purpose we also use LED display, monitor or LCD-screens.
Counter Staff calls the ticket number using calling keypad. It can be both software and hardware. Thus, it can be conventional controller, which is actually a computer application. If you can not install this application on operator’s computer (due to organization's security policy, for example), use an call pad hardware to put on the counter desk. Both options have the following features: call the ticket number, recall, transfer,special call ,call back and etc
Another important function is the option for customer to leave electronic feedback on the services provided by the employee of the organization. This is done using customer evaluation terminal located at the operator’s desk.
What does the queue management system consist of?
As we already mentioned, queue management system consists of hardware and software parts. The hardware part is
|● Touch Ticket Dispenser Kiosk
|● Counter Call pad(Software all pad or hardware call pad option)
|● LED/LCD Counter Display
|● LED/LCD Main Display
|● Report system
Where the queue management systems can be used?
Electronic queue is needed for any large organization - commercial or public - engaged in providing services. These, for example, are:
- tax and registration services
- embassises and consular offices
Queue Management System allows to streamline flow of customers, save time for visitors, avoid irritation caused by chaos, which generally prevails in places where queues are formed by employers, or - even worse - by the customers. Certainly, each of us faced similar chaos - unfortunately, today it is still common. For private companies it usually means the loss of customers, and for the state organizations - aggression of the population.
In order to avoid this, Shangxu offers solutions on installation on QMS. Our specialists will consult you on the system functional, select required hardwares, install the system and match it to your personal preferences.