CE Certificate Customer Flow Queue Ticket Dispenser Machine

Bank/Hospital/Clinic/Pharmacy/Telecom Customer Flow Queue Token Number Display QMS queuing System

Que Management System is an ideal tool to manage waiting customers and visitors etc. Deployed at
offices, hospitals, banks and service centers, QMS integrates tightly with the back end systems.
Printing tokens, managing ques and generating summary reports are all a part of the package. Installed
at multiple facilities and controlled centrally, QMS is built on a scalable, reliable platform. QMS offers
best in class integrated signage experience to users.

Before the QMS
Manual token systems relied on plastic or metal tokens and a physical check on the waiting crowd. No data was available on efficiency, waiting times, crowd, service loads, operator engagement etc. The customer experience was left lacking in many areas. There is a long felt need to have an automated QMS solution that shows complete que management right from printing, managing, displaying and reporting the que data.

Presenting QMS - the complete Que Management System
When a customer or visitor comes to the facility, the token is generated either from a self service kiosk or an integrated back end system. A printed token or a reference number is available to the customer. The persons servicing the requirement automatically view the tokens on their screens. Queues are managed effectively by load balancing the tokens to available counters. A consolidated report is viewed or printed at the head office, giving quick data about branch efficiency.

Efficiency figures at your fingertips.
QMS provides quick data on the efficiency of branches in handling tokens. Data on time taken to process tokens, operator efficiency, que build up, longest time to service, shortest time, average time to service etc. are all available at fingertips. The service provider can check the que, hold, skip or call the next token, all from the comfort of their own workstations.

Automatic Management of ques
Features like restricted timings of services, predefined schedules, Priority ques for key customers, automatic load balancing*, provide an automated control of the que and raise an alarm to the facility manager if parameters go out of predefined limits. All statistics are available as a live dashboard.

Centralized reporting and control
Designed for multiple branches, centralization of data provides a quick and easy method to generate reports. Branches can generate local reports for their analysis too. Certain parameters like branch codes etc. are defined at the central level. Whereas service counters and operators are defined at the local level. A mix of local and central parameters makes the system practical to use and maintain.

Generate Tokens

Tokens are either generated by back end systems for integration with QMS or printed using self service QMS kiosks. QMS kiosks could be either touch screen based or simple button based kiosks with fixed options. Designed to suit any budget, the QMS can be used by any business.

Manage Ques

The service operator manages ques right from their desktop. View of next token, number of tokens in que, average time of servicing tokens etc. is shown on a single view to the operator. Facility to hold, skip, or cancel tokens is provided to meet most real life scenarios.

Display Que Information

Que information can be displayed on screens over LED Dotmatrix or LCD Displays. 

Voice Notifications

Automated voice calling feature is announcement from ticket dispenser in multiple language. 

Queue Management Software