Bank Service Counters Web Based Queue Management System QMS Queuing Ticket Machine
Clinic/Bank digital queuing kiosk system qms queue management system
Digital queuing system
Intensive development of the service market poses challenges to improve the quality of customer service.
If a company has to deal with large and regular flows of visitors, the primary task of service improvement is the convenience and speed of service. Queue management system (QMS) successfully copes with this task.
What is a Digital Queue?
Digital queue is a software and hardware complex that solves the problem of visitor flow distribution by type of questions and the time spent in the queue, creating comfortable conditions for waiting process. The main purpose of the complex is to organize the waiting process up to the service receipt by informing the visitors about the place in the queue and waiting time.
Purpose of the QMS
The digital queue management system is designed to create maximum convenience both for the client and for the service personnel.
Complicated tasks are in front of the institutions serving huge population flow:
- how to provide high-quality services to several clients simultaneously
how to speed up the process of citizens’ servicing, reduce waiting time in the queue
how to improve the working conditions of the personnel
how to get statistics about the most popular services
Queue management system will be useful primarily for any service sector companies: post office, banks, Internet access providers, communications service providers, medical institutions, enterprises of the tourism sector, centers of public institutions for servicing the population, logistic distribution centers and many others.
Features of the digital queuing system:
- The system makes it possible to take a ticket from the ticket dispenser
- Digital queue enables to receive statistic data on the types of queries.
- It allows monitoring the dynamics of appeals over periods of the year, month and day.
- It records the load of the staff and speed of service.
How does the digital queue management system operate?
The algorithm of operation of the digital QMS is simple and does not require much time and intellectual efforts of its acquisition.
At the entrance to the institution the information terminal of the digital queue is installed to register the visitors. Before receiving the necessary service, the visitor chooses an appropriate menu item on a touch screen of the terminal, and then he/she is registered in the queue and receives a ticket with a queue number. Having entered the waiting area your visitor observes the central display, on which the information is updated and accompanied by the sound signal of servicing.
Digital queue display
Having received the ticket, the client waits for his/her turn, watching the information display of the digital queue, which presents the information about the current client and number of the employee rendering the service. The visitor comes to the service window, when his/her registration number appears on the central display of the digital queue (voice announcement is provided additionally) with the number of the employee rendering the service. That is how the queue management system controls the loading, removes negativity and improves the service of citizens’ reception.
Queuing software for the employees
An electronic queue program with a customer call function is installed on employees' computers, where the serial number of the coupon in the service queue is displayed. Using the remote control, the operator calls the next client, about which there is a notification on the central panel and the board of the reception desk.
Statistics of the digital queuing system
Digital queuing system allows monitoring of ongoing work and collecting statistics over a period of time. black; mso-ansi-language:
- the number of people waiting in a queue
- the number of clients served by a particular employee
- average time of client’s servicing
- average time of the client's waiting period
From now on, staying in any organization will cease to be a tiresome and exhausting process both for the visitors and the servants.
The system of digital queue management consists of:
- “Digital queue management system” software.
- Special touch-sensitive terminal, with a receipt printer, which provides a ticket with the queue number.
- The main display.
- Display of the service window is installed directly next to the operator, it indicates the ordinal number of the window, and the queue number of the client serviced at the moment.
- Remote control unit of the digital queue operator (software on the operator or cashier's computer).
- Touch-sensitive terminal of the digital queue system is installed at the entrance to the premises. It serves to select the type of service by the client: registration of certificate, issuance of license, etc. It is made in vandal-resistant enclosure and has an integrated ticket printer.
Technical Specification for 17 inch Queuing Ticket Machine
Customer Services is the place where your clients expect a fast, accurate and comfortable service. In the same time, through a personal contact with the clients, is the place of a unique possibility of selling. The comfortable waiting,the stress free environment, the friendly service will increase the customers’ openness. Knowing your customers’ needs, habits, history, and feedback will make selling easier.
•17 inch Touch Screen LCD display • Select Service Required. • Ticket is printed with selected service name, ticket number,number of waiting person, date & time,welcome message and advertising text • Includes Real Time Reporting Features. • Built in Industrial PC • Can Link to RS485 wired or wireless •Multiple Language support •Customizable
||All in one cold steel cabinet
||17” LCD Display with resolution of 1280*1024
||17” IR Touch Screen
||80mm Epson Thermal Printer with auto cutter
CPU: Intel 2.41Ghz,2G DDR3
500G HDD ,6 USB port
Windows 7/10 Operation System installed
||Inbuilt amplifier and 2 speakers for calling voice in Arabic/French/Russia/English etc multiple language
Queue Management System
1.Queue Management System software: control and manage the queues, can realize the function of Multiple language calling and Multiple language translation, and can realize the report statistic function
2.Interface and language and ticket format can be customized, and you can add logo or some other information on the ticket, like time, waiting people, the information can be editable
Shangxu Complete Queue Management System Software
|Unicode Queue Machine Software
|1. Queue Controller System Program
||Control the whole system
|2. QueuePlatform software
||Custom set up the queue machine
|3. Ticket Issuer Software
||take a queue number ticket and can customize the background picture and button picture and can design the button position and etc
|4. Queue Report System Software
||give out enough useful reports