CE Approved IR Touch Panel 500G HDD Customer Queuing System

Factory OEM Automatic Bank/Clinic/hospital Token Number Display Customer Flow Queue System

Description

Queue Management Systems are essential for enhanced customer journey management and increased staff productivity in the modern Business Working Environment. Our portfolio of both Hardware and Software Tools for advance Queue management gives our clients the resources they need for better management of business operations and customer dealing. Our solution offers enhanced customer journey management, rectifying bottlenecks and wait times, for an increased staff productivity and elevated customer experience.

Our IntelliQ range of Queue Management System is designed for businesses that are interested in gathering data, monitoring, centrally managing multiple location and more. Sectors that will benefit from this solution includes such sectors as Banking, Telecoms, Hospitals, Logistics and generally dealing with a large number of customers in any given location.

Feature 

• Full wireless system
• Feedback/Customer Survey
• Ultra-high definition 17" to 21.5" touch screen information display
• Robust real-time reporting system
• Web-based system (optional)
• Integrates with existing infrastructure, directory/software
• Real time reporting software
• Customer priority based on segmentation
• Floor standing/Wall mount Kiosk options
• Can function as a stand alone without integration

For example,if you have 4 counters in your service place,then each order consists of;

• 1* Touchscreen Ticket Kiosk with complete Queue Management System Software Installed
• 1* Multimedia Q Play Box 
• 4* Hardware Callpad or Software Callpad
• 4* LED Counter Displays
• 10* Thermal Paper Rolls

More Information 

• Each single unit order is for a single location/branch with more than 20 Customer Service desks or Service Agents.
• If your location/branch has more than 20 Service Personnel or Agent who attend to customers/clients at the same time, you will require Hardware Callpad or Software Callpad and LED Counter Displays for each additional Service Personnel.Contact us to order additional units of these components.
• Callpads are available in software and hardware options. Software Callpads are installed on your Customer Service Personnel's Computer System. Select the software option if you want your Agents to use their computer systems instead of the Hardware Callpad.

​(The quantity of Ticket Dispenser,Call pad,LED Display,LED/LCD main display and etc can be added according to your requirement and actual counter number.)

 Touch Screen Kiosk with ticket Printer

. Multi-language printing such as English or your Language
· Ticket Dispenser interface adopt 17,19,21.5 inch LCD Monitor with the IR touch screen
· User friendly graphical interface
· Able to do unlimited quantity of queue services
· Inbuilt 20W Amplifier,10W Speakers, multi-voice sound broadcast with multiple language
· Inbuilt 80mm width paper thermal printer, printing speed:150mm/s, cutter lifespan 1.5 million, printer head life not less than 100KM
· Support to connect with unlimited quantity of Counter Display, unlimited quantity of Main Display, unlimite quantity of Opinion Controller ,unlimited quantity of Manipulator.
· Support to connect with LCD or Plasma main display
· Support to use Virtual manipulator(virtual call pad).

Technical Specification

• Place of Origin:	Guangdong, China(Mainland)
  Product Name:	Queue Management System
  Brand Name:	Shangxu
  Model Number:	SX-QTK171
  Monitor Brand:	LG/Samsung/other brand option
  CPU:	Dual Core 2.41Ghz
  Memory:	2G RAM
  Configuration:	Inbuilt Mini PC
  OS:	Win 7/10 and etc available
  Quality Assurance:	CE Certificate
  Warranty:	for 1 year
  Printer:	Epson M-T532 80mm Thermal Printer
  Packaging Dimension:	48*55*149(cm)
  Packaging Way:	Standard carton with foam

•  Counter Display

   

  Dot matrix LED Display with 8 digits

  High brightness red LED display, resolution is 16*64·

  Power Supply: AC110V-240V

  Provide with wall mount bracket

   

   Keypad ( Call Pad )

  
  • Option 1

  · Physical Manipulator(Call Pad) equiped with small LCD with 8 digits,5 digits for display queue number,3 digits for display number of waiting
  · 21 buttons
  · Functions such as: Call , Recall, transfer,Valid,Callback and etc
  · Put on every counter for operator to call the queuing ticket number

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  • Option 2
  · Software Call Pad Installed in the computer of every counter
  · Functions such as: Call , Recall, transfer,Valid,Callback and etc
  · The operator of every counter need have one computer to install the virtual manipulator software

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•  LCD Or Plasma Main display ( Optional )

  
  · LCD / Plasma display
  · Freely edit and change queue and advert message
  · Display queue and advert message at one time.
  · Support to connect many Plasma display/LCD by HDMI signal cable and Splitter.
  · QPlay software running environment

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•  Service Evalution Unit ( Optional )

  
  · Customers’ opinion or appraisement to operator for his(her) service
  · With the operator’s photo
  · 4 buttons: Very Satisfied,Satisfied,Normal, Dissatisfied
  · With the service level evaluation
  · Able to send out your sound if you can give us your sound files

   Reports

  
   Some reports from Queue Management system :
  • Distribution of customer by queue service type.
  • Performance of the operator.
  • Time spent with customer.
  • Load factor and average queuing length.
  • Number of customer served for a period of time.
  • Average waiting time for a period of time and a group or counter .
  • Number of customer abandoned the queue.
  • Number of customer served by each service group.
  • Number of customer served by each service staff or counter.
  • Number of customer stasified of the service .

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